Complaints

How to Make a Complaint

Fisher Funds strives to deliver great service for our members but sometimes things may not go to plan. That’s why we have a process in place to help resolve any issues you may have.

If you think there is something we can do better, are dissatisfied with our products or services, or with a distributor or service provider acting on our behalf, we would like to hear about it.

We explain here what to do and who you can talk to. All complaint handling services are free.

Contact us first to discuss the issue

You can phone us on 0800 20 40 60 or write to:

Client Operations Manager
Fisher Funds
Private Bag 93502
Takapuna
Auckland 0740

Or email us

If the matter is unresolved…

You can refer your complaint to our Financial Services Complaints Limited who provides a Financial Ombudsman service.

Financial Services Complaints Limited
PO Box 5967
Wellington 6140

0800 347 257 or 04 472 FSCL (04 472 3725)
Visit their website
Email Financial Services Complaints Limited