Complaints

    Fisher Funds strives to deliver great service for our investors but sometimes things may not go to plan. That's why we have a process in place to help resolve any issues you may have.

    If you think there is something we can do better, are dissatisfied with our products or services, or with a distributor or service provider acting on our behalf, we would like to hear about it.

    We explain here what to do and who you can talk to. All complaint handling services are free to use.

    1. Contact us first to discuss the issue

    You can phone us on 0508 347 437 or write to:

    Client Operations Manager
    Fisher Funds Management Limited
    Private Bag 93502
    Takapuna
    Auckland 0740

    Or email us.

    2. If the matter is unresolved

    You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

    Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service
    PO Box 5967
    Wellington 6140
    0800 347 257 or 04 472 FSCL (04 472 3725)
    » Visit their website
    » Email Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service

    3. If the matter is unresolved and if your complaint relates to our managed funds

    You can contact our Supervisor:

    Trustees Executors Limited
    Level 11, 51 Shortland Street
    PO Box 4197, Auckland 1140
    0800 878 783
    » Visit their website
    » Email Trustees Executors Limited